Help & Support

Every signal has five fields: direction (long or short), entry price, exit target, stop loss, and timeframe (always 5-minute candles). The stop loss isn't optional — it's the other half of the trade. Status moves from pending to win or loss once price touches the exit or the stop; if neither happens within a couple of hours, it force-resolves at the current price. Full walkthrough is in the education section.

The engine is intentionally selective — it only fires on a real EMA9/EMA21 crossover with an RSI filter, not on a fixed schedule. Some hours or days genuinely produce nothing, and that's expected behavior for a disciplined system, not a bug. Check your dashboard's signal history to confirm the engine is running; a completely empty history for more than a day is worth a support message.

Go to Dashboard → Risk. Set your max risk per trade and max risk per day as a percent of your capital, and every live signal's suggested position size respects those numbers automatically. This is a Pro feature.

Dashboard → Notifications. For Telegram, tap the connect link and hit Start in the Telegram app — that links your account instantly. For phone alerts, tap "Enable push on this device" (works best if you've added the site to your home screen first, especially on iPhone).

Starter ($30/mo) gets you the core signal feed plus email and Telegram delivery. Pro ($100/mo) adds the Transparent Performance Dashboard, Risk Management Parameters, the full education library, the community forum, mobile push, and Multiple Timeframe Analysis. Both start with the same 3-day free trial.

Dashboard → Billing → Manage billing opens Stripe's secure billing portal, where you can update your card, switch plans, or cancel. Canceling stops future billing; you keep access until the end of the period you already paid for.

Nothing — no card is required to start, so nothing is charged automatically. When you're ready to keep your signals, go to Dashboard → Billing and subscribe to Starter or Pro; that's the only thing that starts billing.

We don't have automated self-serve deletion yet — send us a message below with the email your account is under and we'll delete your account and data by hand within a few days.